Roborock has received Canstar's 2026 Most Satisfied Customers award for robot vacuums, after Australian users rated the brand highest overall against other robot vacuum products on the market.
Canstar surveyed 354 Australians about robot vacuums they had owned or used in the previous three years. Participants rated satisfaction across overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use and value for money. Roborock was ranked first and was the only brand to receive five stars in every category, according to the award announcement.
User feedback cited as central
Danni Li, Roborock's marketing lead, said the company was honoured by the award and described it as particularly significant because it was decided by people who actually use robot vacuums. Li said Roborock measures success by how much it can reduce the complexity of daily chores and free customers to spend time on what they enjoy.
Li also said consumer feedback is a core part of the company's approach, with its R&D team using real customer input to shape product development, including what users like, dislike, find slowing them down at home, and want from robot vacuums.
New models emphasise mopping and navigation
Roborock also pointed to two models launched in Australia: the Saros 20 Flow and the Qrevo Edge 2 Flow. Both use SpiraFlow 2.0, an updated version of Roborock's roller mop system. The company says the system uses 16 pressurised clean-water outlets to distribute water across the roller, a faster roller rotation of 240RPM, 2.5 times downward mopping pressure, and pressurised 100ºC self-cleaning fresh-water roller washing. Roborock claims the washing process delivers a 99% bacterial removal rate.
The flagship Saros 20 Flow has an 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which is designed to climb double-layer thresholds up to 8.8cm. Roborock says its AI RGB recognition identifies different floor surfaces and types of mess to adjust cleaning. The model also includes the DuoDivide main brush and dual lifting side brushes, which the company says achieve a 0% hair-tangling rate, plus a RockDock that provides 100ºC pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98cm tall and is described by Roborock as one of the slimmest roller-mop robot vacuums on the market. It has 35,000Pa HyperForce suction and the SpiraFlow 2.0 system. For homes with pets, Roborock says the model delivers a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate. Its AI RGB recognition identifies floor types and spills and adjusts water flow. It also recognises carpeted rooms, lifts the roller mop by up to 15mm and uses an Automatic Roller Shield to keep carpets dry.
Award adds to competitive category
The Canstar award gives Roborock a consumer-satisfaction marker in a crowded robot vacuum market, while the product details show where the company is concentrating its latest development: mopping performance, edge and threshold navigation, hair handling and carpet-aware cleaning. The performance figures above are attributed to Roborock.