Amazon Australia has opened a purpose-built fulfilment centre in Horsley Park in Western Sydney, a facility backed by more than $400 million in investment that the company says will expand capacity and speed for customers around the country.
The ribbon was cut this week by Fairfield City Council Mayor Frank Carbone, Councillor Kevin Lam and Amazon Australia director of operations Wayne Angus. The site spans approximately 80,000 square metres — about four and a half times the footprint of the Sydney Opera House — and will hold more than 10 million items sold on Amazon.com.au, spanning everyday essentials, electronics, beauty products, books, toys and homeware.
Jobs and workforce
Once fully operational, the centre will support more than 1,000 local jobs, ranging from entry-level roles with on-the-job training and certification programs to skilled positions in operations, human resources, engineering and workplace health and safety. Permanent employees are offered subsidised health insurance for the whole family, free life insurance, up to 20 weeks of parental leave pay and a free Amazon Prime membership.
“This $400 million investment demonstrates our long-term commitment to the region and to delivering a world-class experience for Australian customers,” Angus said, adding that as demand grows the company is focused on improving selection and delivery speed while supporting the communities where it operates.
Support for sellers and technology
The site will also extend capacity for New South Wales small and medium businesses using Fulfilment by Amazon (FBA), allowing sellers of smaller items to serve customers around the country more easily. Amazon said the centre is equipped with advanced technology to support teams picking and packing orders, contributing to a smarter, faster and more consistent experience for shoppers in Sydney and elsewhere in Australia.
Sustainable design features include state-of-the-art inbound and outbound sortation systems, a rooftop solar array, rapid rollers at all dock doors, insulation to maintain internal temperatures and cut energy use, and motion-sensor lighting. According to the company, the sortation systems handle goods flowing in and out of the building, while the solar array and sensor-controlled lighting feed into its broader energy efficiency efforts.
Local response and network
Carbone said the investment creates opportunities for businesses to distribute products and reach customers across Australia and overseas. “This facility represents an incredible investment in technology and capability, but it’s the people behind the scenes, from engineers to transport workers, who make it all happen,” he said, describing the opening as a boost for the local economy, residents and small businesses.
The Horsley Park opening brings Amazon Australia to four operating fulfilment centres in New South Wales, supported by five delivery stations.